Refund policy

At Ilunah Aesthetics, we want you to be completely satisfied with your purchase. If you’re not entirely happy with an item, we’re here to help.

Eligibility for Returns
Items must be returned within 5 days of receipt in a saleable, unused, and undamaged condition, with all original packaging intact.
Unfortunately, we cannot accept returns of opened or used products. This ensures that all goods supplied to our customers are new, genuine, and sourced directly from the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email to confirm the receipt of your returned item and whether your refund request has been approved or declined.

Approved refunds will be processed promptly, with the credit applied to your original payment method within 10 working days (although it is often much sooner).
If you haven’t received your refund within the stated timeframe, please:
Check your bank account again.
Contact your credit card company, as it may take time for the refund to be officially posted.
Reach out to your bank, as there may be additional processing time.
If you’ve done all of the above and still haven’t received your refund, please contact us at info@ilunahaesthetics.co.uk for assistance.
Shipping Costs
We do not offer free returns, and customers are responsible for the cost of returning unwanted items.
Shipping costs are non-refundable, and the original cost of shipping will be deducted from your refund if applicable.
We recommend using recorded delivery for returns to ensure safe arrival, as we cannot accept liability for items lost in transit.
Condition of Returned Items
Returned items must be in their original packaging and adequately packed to avoid damage during transit.
Items returned in poor condition or without original packaging may not qualify for a refund.
If you have any questions about our returns policy or need further assistance, please don’t hesitate to contact us at info@ilunahaesthetics.co.uk.